Don Lyons Appointed Customer Service Manager at High Caliber, Bringing 30 Years of Leadership and Customer Experience

The company is pleased to announce the appointment of Don Lyons as its new Customer Service Manager. With over 30 years of leadership experience in customer-facing roles, Lyons brings a strong background in team management, client relationships, and service excellence at an exciting time as the company prepares for a big year ahead in 2026.

Prior to joining the company, Lyons spent three decades with Spectrum, where he supervised a team of more than 20 call center representatives supporting cable, internet, and phone services. In this role, he consistently delivered high performance, leading the #1 ranked team for two consecutive years and earning the company’s prestigious Golden Award—equivalent to Employee of the Year. 

  Lyons’ experience centers on building strong   customer relationships, optimizing team performance,   and ensuring every interaction delivers a positive   outcome. His leadership style emphasizes clear   communication, problem-solving, and a customer-first mindset—qualities that align closely with the company’s commitment to delivering exceptional service.

  Although new to the promotional products industry, Lyons brings a fresh perspective and a strong understanding of evolving customer expectations. He recognizes a growing shift toward high-quality, practical promotional items that provide long-term value, with products like reusable drinkware and tech accessories continuing to lead the market.

What attracted Lyons to the company was its focus on meaningful products and strong client relationships, along with the opportunity to contribute to a dynamic, brand-driven environment.

In his role as Customer Service Manager, Lyons will focus on ensuring clients feel supported and confident throughout every stage of the process. He is committed to streamlining communication, enhancing service delivery, and building long-term partnerships with customers and partners alike.

Outside of work, Lyons enjoys fishing, golfing, and traveling with his wife—activities that help him stay balanced and energized.

Looking ahead, Lyons aims to leverage his leadership experience to enhance customer satisfaction, support team success, and contribute to the company’s continued growth. He is especially focused on becoming a trusted resource for both clients and colleagues while helping drive strong results in his first year.